Nuna operations dashboard headline metrics for a major health plan showing match overview, match requests over time, and match requests by segment

Illustration explaining how Meaningful Matches optimizes the pairing of patients with physicians, weighed against health plans' business goals

Two user personas: a Financial Segment Owner (health plan executive) who evaluates ROI, and an Analytics Lead (data scientist) who runs deeper analyses

Low-fidelity sketches of rejection overview, compliance, and headline metrics pages, including match acknowledgement and quarterly performance breakdowns

User testing insights covering confusing terminology, unclear time periods, and new statement-of-work requirements that reshaped the Overview page

Operations Dashboard

Nuna • enterprise healthcare • San Francisco

Impact

Owned designs for Nuna's operations dashboard end-to-end for a major health plan, built to support a multi-million dollar contract covering 300,000+ patients

Overview

How might we give a healthcare operations team clear visibility into over 100,000 patient match requests?

Owned a product end-to-end for value-based healthcare partner Nuna, gaining firsthand experience with how a post-Series B startup operates while deepening my craft in well-maintained design systems and accessibility.

Team & timeline

2 designers, 2 engineers, 2 data scientists, 1 account manager. No PM for a significant part!
3 months (summer internship via the Kleiner Perkins Fellowship), Jun 2020 – Sep 2020